Privacy Policy - FrameSync Labs

Welcome! At FrameSync Labs (“we”, “us”, “our”), your privacy is very important to us. This policy explains what personal information we collect, how we use it, and what we don’t do — because we believe in being transparent.

What Information We Collect

We collect only the information we need to provide our service, which is very limited:

Your name, email address, phone number, and Discord username, when you make a booking with us.
Details related to payment (via Stripe or PayPal) necessary to process and confirm that booking.

We do not collect or use:

any non-essential cookies, analytics tools, trackers, or third-party monitoring scripts.
any extra personal details beyond those needed for booking and support.

How We Use Your Information

We use the information we collect only to:

Process your booking and payment.
Communicate with you about the booking, support, or any relevant updates.
Maybe follow up if needed (e.g. if there is a problem with the booking).

We never sell, rent, or otherwise share your personal information with third parties, except as absolutely required to process payments (e.g. Stripe/PayPal) or for legal compliance.

Data Storage & Retention

Your data (name, email etc.) is stored solely to fulfil the service you requested, for support, or as needed by payment processors.
We retain that information only for as long as necessary (for example, for record-keeping, resolving disputes, or using refunds if applicable).
We do not store or retain unnecessary data.

Cookies & Tracking

We do not use any cookies beyond what’s strictly essential for site functionality.
We do not have analytics tools or other trackers that collect your browsing behavior.
If at some point in the future we add third-party tools, we will update this policy and make it clear what is being used.

Security

We take reasonable steps to protect your data. However, no system is perfect. If you ever suspect there’s a security issue, contact us, and we’ll investigate.

Children

Our services are not intended for children under 16. We do not knowingly collect personal information from anyone under the age of 16.

Policy Changes

If we ever change how we collect or use data (for example, if we add analytics or tracking), we will update this Privacy Policy, change the “Last updated” date, and make those changes clearly visible on our site.

Contact

If you have any questions about this Privacy Policy, please contact us via the Support page.

FrameSync Labs is an independently owned digital services provider based in the EU.